American Express cards have several features that have been included on the card to increase the security of the transaction and to help reduce fraudulent card use. These features may not be readily apparent, but stand out to the trained eye. Having an alert...
When a merchant processes debit card transactions, there are two major categories that the transaction can be processed in – signature debit and PIN based debit. By opting to allow PIN based debit, the merchant can process faster transactions that are considered to be...
A chargeback occurs when a customer files a complaint with their credit or debit card provider. This usually happens when a consumer sees what they perceive to be fraudulent transactions on their statement, or feel they are being charged for services that were not...
If a cashier needs to call into a card issuer for an authorization, do not take the number from the customer. As reported in the Hattiesburg American, a cashier recently fell for a variation in this old scam, after a pair of fraudsters indicated...
Merchants have always been concerned with undeserved chargebacks. Sometimes, a customer does not remember making a purchase, or does not recognize the name of a business on a charge card statement. Delivery problems or lost packages can also initiate a dispute of a charge...
Just how bad is credit card fraud? According to the Nilson Report, losses due to credit card fraud estimated to be about $3.8 billion worldwide in 2003. And it continues to grow, despite increased awareness and technology in the industry. The problem lies in...
Are you a small business that has an online presence? Do you store credit card information from your customers? Have you been asked if you are PCI or DSS (Data Security Standard) compliant? You must be compliant with these new standards to assist in...
If a merchant is suspicious of a card or cardholder at any time during a transaction authorization process, they will need to make a Code 10 authorization request. The Code 10 authorization request alerts the card issuer to the suspicious activity—without alerting the customer....